I have written and delivered training on communication and mediation for over 10 years to frontline workers. As parents have found it invaluable to understand theories of communication too, I have developed a course aimed at Foster Carers.

Courses are available online or in person if in the South East Wales area.

Navigating Difficult Conversations – 4 hours


To be comfortable with difficult conversations by using structure and mediation techniques.


´Explain why people have different perspectives

´Recognise the different conflict management styles

´Consider what is going on behind the presenting behaviour

´Develop mediation techniques 

´Follow a structure for difficult conversations

This is available as a full day course, going into more depth on how children might view themselves and the world and practicing valuable active listening skills.

Please contact me for more details or any specific requests.